Cancellations must be made within 24 hours. Otherwise orders will have been started and we may not be able to refund the full purchase price.
We ship with USPS, UPS, and FEDEX. Or we will use a carrier of your choosing, just contact us after placing an order to request a different carrier.
Shipping times vary, though most items arrive within 3-5 business days in the continental US.
We also ship outside the US, with shipping prices being a little higher and transit times taking longer.
Refunds and Exchanges
Refunds will only be accepted within 30 days for full purchase price or price at time of sale. Items must be returned, unworn and unwashed, with original packaging. At which time a refund will be issued. (Less shipping costs)
• Custom orders will be charged a 25% surcharge as well as shipping costs both ways.
Additional Policies and FAQs
For questions, or concerns please contact sales [!at] soldbythe.com.
We put our heart and soul into making your orders and shipping them to you ASAP.
We greatly appreciate feedback for orders, so others know the experience you received when ordering from SoldbyThe. Please note each costume is 100% hand made, and during peek months August – October we are very busy with upwards of 10-20 open costume orders. So the normal 1-2 week processing time advances to 2-3 weeks.